Technical Consultant

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Job Description:

The Technical Consultant shall be a motivated individual willing to leverage his or her experience and to adapt new skills as required to support various Services groups within Silvon. The responsibilities of the Technical Consultant shall include:

• Designing & creating proof-of-concept demonstrations for current and prospective customers
• Developing data import and application program interfaces for Silvon’s analytical applications
• Designing analytical reports and views
• Providing technical presentations to prospects and customers, with some pre-sales discovery beforehand
• Hosting on-demand remote training sessions, web-based education and on-site technical and user education to customers
• Handling data model changes for clients, as needed
• Supporting Business Partners via technical education, product demonstrations and consulting
• Being available, as needed, to assist with functions related to Silvon’s internal systems

This position offers the potential for advancement within Silvon's Technical Services, Professional Services, Managed Services or PreSales organizations.

The Technical Consultant will be located in the Chicago area and work out of Silvon’s Westmont, Illinois, office. Travel is required and will range from 25% to 50%.

Required Qualifications:

Technical:

• 1 to 5 years of relevant work experience.
• Knowledge of SQL a definite must, with the ability to construct simple to more advanced SQL statements used for extracting data from transaction-based databases.
• Knowledge of and experience with Microsoft SQL Server 2000 and / or 2005 (especially Analysis Services). Use of MDX, Integration Services / Data Transformation Services and Reporting Services are also highly desired.
• Knowledge of Web server environments, web services, and the use of XML and / or HTML.
• General working knowledge of Windows 2003 Server, with the ability to navigate on the server and to configure and administer certain services relating to different Silvon applications.
• Some experience with various programming languages such as VB, Java Script and DTS.

Interpersonal:

• Must have highly valued interpersonal skills, including the ability to be rational, objective, and unbiased when making decisions or taking action.
• Communication and presentation skills a must, to effectively speak in front of customers and articulate the technical aspects of Silvon’s product offerings clearly and confidently.
• Must be open, flexible, and creative in handling time management and scheduling challenges.

Preferred Qualifications:

• Experience with System i (iSeries / AS400) environments to include RPG LE.
• Knowledge of or experience using, designing or implementing data warehouse / business intelligence applications.
• Knowledge of and experience with ERP or supply chain management or forecasting applications.
• Experience in working with or developing analytical dashboards.

Application Support Analyst

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Job Description:

Assist in supporting the internal applications necessary to run a high-tech software company. The IT director will provide direction and technical knowledge to the Application Support Analyst.

Responsibilities:

• Management of internal systems
• Administration of software upgrades
• Development of new features / functions for various internal applications
• User Training
• Helpdesk support related to internal systems
• Management of Silvon’s ISO 9001 certification

Requirements:

• Applications background, preferably with marketing/contact management systems
• Microsoft Office computer skills
• Visual basic scripting, a plus
• SQL Server with DTS Knowledge
• Familiarity with server operating systems
• Motivated, hands-on, self-starting attitude

Product Manager

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Job Description

As Product Manager, you will work with a team that is charged with increasing the success of the company’s main product.  In this role, you will champion all activities related to the definition, development and lifecycle of Silvon’s Stratum product line. This extends from increasing the profitability of Silvon’s existing Stratum applications to developing new products for the company. You will build products from existing ideas, and help to develop new ideas based on your industry experience and your contact with customers and prospects.

The Product Manager must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand problems within it, and find innovative solutions for the broader market.

You must be able to communicate with all areas of the company to define and prioritize product release requirements. In this respect, you will be a key member of the product strategy committee, which defines strategy based upon your prioritized input of product release requirements, competitive analysis and market research. You will work with marketing to define the go-to-market strategy, helping them understand product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.

Key Responsibilities

Managing the entire product line life cycle from strategic planning to tactical activities. This will include:

• Specifying market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers.
• Developing functional requirements and product positioning that can be used for validation of solving the market requirements
• Working with development by reviewing the detailed specifications to solve the functional requirements and negotiating design tradeoffs to help get development completed within market-driven timelines 
• Reviewing development work in process
• Working with the tech writing and marketing groups to understand the product functionality and key benefits
• Reviewing marketing materials
• Working with sales on key accounts
• Presenting and managing analyst relations
• Developing and coordinating the company-wide go-to-market rollout plan, working with all departments in its execution.
• Analyzing potential partner relationships for the product.

Qualifications

• 3+ years of product management or product marketing experience with a technology company
• 2+ years of domain experience in manufacturing, supply chain, customer analytics or marketing analytics.
• Product lifecycle/portfolio management and product rollout/launch experience
• Bachelor degree in related field

Qualifications Preferences

• Technical degree and an MBA
• Knowledge of product/project development processes

Compensation

The compensation would be a base salary and quarterly bonuses tied to objectives. The base will be commensurate with your experience.

Area Sales Manager / Account Executive

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Description:

At Silvon, the Area Sales Manager owns the business opportunities in the territory. While working with both our installed base of accounts, and leveraging partners to generate new business activity, you will be interfacing with line of business managers, executives and IT professionals to position Stratum as an Enterprise Performance Management (EPM) analytic application that is strategic to their organization.

Experience:

An ideal candidate will have 4+ years of experience in selling ERP, Business Intelligence and/or other related enterprise software products into mid-market or large manufacturing or distribution accounts. You must have demonstrated success in a complex sales process, functioning in a team selling environment by leading all sales activities and appropriate resources of the company.

Responsibilities:

• Achieve software license, consulting, and maintenance revenue quota goals
  • Through your direct sales efforts
  • By providing sales support for business partners who both resell and/or create sales leads
  • Create targeted telephone prospecting lists/campaigns for our lead generation programs
  • Provide accurate, timely pipeline reports and sales forecasts
  • Diligently use Silvon's CRM system for all customer interaction notes and activities
• Exercise good time and territory management skills
  • Cover a multi-state territory with appropriate travel
  • Employ the prudent use of Pre-Sales and technical resources

Career Path

Advancement into middle- and senior-level sales management roles is available for those who exhibit the ability to perform above the expected levels of their current responsibilities.

Account Manager UK

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Role/Responsibilities

The Account Manager is an integral part of a two person sales team. Partnered with an Area Sales Manager, the Account Manager will share sales territory goals/quotas. The Area Sales Manager will provide direction and support to the Account Manager.

• Manage the sales pipeline of assigned sales territory
  • Qualify new sales leads generated by Marketing campaigns
  • Create and execute targeted telephone prospecting campaigns
  • Perform company and product positioning with senior level line-of business and IT prospects
  • Investigate the prospect's needs and project evaluation criteria
  • Organize and participate in Internet-based product demonstrations performed by Silvon Application Consultants
  • Nurture the opportunities until they are ready for engagement of the field sales manager (Area Sales Manager)

• Telesales to our existing customers
  • Responsibility for complete sales cycle including: lead generation and qualification, discovery, product demonstrations by Application Consultants, sales proposals, and closing deals
  • Achieve software license revenue quota goals through telesales
  • Build and enhance relationships and customer referencability

• Sales and marketing support for business partners
  • Support business partners in their sales and marketing efforts
  • Provide telephone and Internet-based sales support
  • Drive joint marketing programs with business partners
  • Coordinate relationship and marketing support with field Area Sales Managers

• Exercise good time and territory management skills
  • 40% telesales; 50% sales pipeline management; 10% business partner support
  • Little travel. This is an inside sales role.
  • Employ the prudent use of technical resources
  • Provide accurate, timely pipeline reports and sales forecasts
  • Diligently use Silvon's CRM system for all customer/prospect interaction notes and activities

Career Path

The Account Manager role can lead to a field sales (Area Sales Manager) role through exceptional performance. Advancement into middle and senior level sales management roles is available for those who exhibit the ability to perform above the expected levels.

Experience and Skills Required

• Minimum of 3 years of over quota performance with Business Intelligence, MRP, ERP, or other related enterprise software products
• Demonstrated success in complex sales processes, functioning in a team selling environment
  • Demonstrated success in selling $80,000 plus offerings
  • Selling to senior level sales, marketing, and financial executives. Secondarily, selling to IS/IT executives
• Experience in supporting sales through business partners