Key Performance Indicators – Concepts and Application

Course Code:

KPI101

Duration:

Self paced – approx. 2 hours including online discussion sessions
Course Content:

Developed in conjunction with Dr. F. Barry Lawrence http://etidweb.tamu.edu/lawrence/, Assistant Professor, Texas A&M University. Recorded lecture by Dr. Lawrence
Delivery Method:

Download or CD and Play
Audience:

Public; licensed to each individual student
Language:

English
Tuition:

$300 USD per student

Overview:
This course focuses on understanding connected operational, tactical and financial metrics (Key Performance Indicators) and how to connect efficiency measures to effectiveness measures to ensure that customer service goals are tied to process efficiency. The methodology covered in this course should provide a better understanding of how your business can implement and monitor Key Performance Indicators for the success of the enterprise.

Who Should Take This Course:
Management for Sales, Marketing, Manufacturing, Distribution, Inventory and other areas.

What You Are Taught:
This self-paced training provides the student with detailed education on:

Prerequisites:
 None

Machine Requirements:
Windows 98, 2000

Course Materials:
 Printable

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